Emblaze.Ca Policies

1. General Information

At Emblaze.Ca, we are committed to providing quality products and services to our customers. To ensure transparency and customer satisfaction, we have established the following policies.

Business Name and Contact Information:

Emblaze.Ca is dedicated to excellent customer service. If you have any questions or need assistance with returns, cancellations, refunds, or disputes, please contact us at:

• Email: info@emblaze.ca
• Address: 208-4800 Highway 7, Vaughan, Ontario L4L 1H8

Type of Products/Services:

Emblaze.Ca offers a wide range of products and services including Digital Products, Online Services, Physical Goods, In-Person Services, and Tech Support (Phone, Remote, In-Person). Please note that certain items are non-returnable, including all Digital Products, Online Services, In-Person Services, and Tech Support.

2. Return Policy

Return Window:

Customers have 30 days from the date of purchase to return a product. We strive to make the return process as straightforward as possible within this timeframe.

Condition of Return:

To be eligible for a return, products must be in their original packaging. Exceptions are made for products that have a defect preventing functional use, even if they have been opened or used.

Receipt/Proof of Purchase:

A paid invoice receipt or the invoice number of a paid invoice is required to process a return. This helps us verify the purchase and expedite the return process.

Initiating a Return:

All returns are processed via email. Customers wishing to initiate a return should contact us at info@emblaze.ca, providing either the invoice receipt or the invoice number.

Return Shipping:

Customers are responsible for the cost of return shipping. Alternatively, customers can cover a service fee for pickup. We aim to accommodate various shipping methods, including pickup and any shipping provider of the customer's choice.

3. Refunds and Exchanges

Refund Method:

Refunds will be issued to the original payment method used at the time of purchase. Please note that we do not offer exchanges.

Processing Time:

Once a return is received and inspected, it will take between 3 to 14 days to process the return and issue a refund, depending on the financial institution.

Partial Refunds:

In certain cases, a partial refund of 70% may be issued if the return does not fully comply with our return policy terms and limitations. This decision is at the discretion of the vendor.

Refund and Dispute Policy:

Except for the stated processes described in this policy, no refunds will be issued. Disputes must first be communicated by email at info@emblaze.ca for consideration. However, all products and services are indemnified of legal recourse, where legal fees are the responsibility of the client. Any damages exceeding the cost of the product are at the risk of the purchaser and are not ensured by Emblaze.Ca or the sole proprietor.

4. Special Cases

Defective or Damaged Products:

If you receive a defective or damaged product, please document the defect within the first 2 weeks of use and contact us at info@emblaze.ca with the relevant documentation or photos. We will provide return instructions upon receipt of the documentation. If insufficient documentation is provided, a service call may be initiated at the customer’s cost.

Gifts:

Emblaze.Ca cannot be held responsible for gifts or in-kind redistributions. No gift receipts are provided, and returns of gifted items are subject to the same return policy as other products.

5. Additional Policies

Sale Items:

Items purchased on sale or clearance stock are not eligible for return. These sales are final and non-refundable.

International Returns:

We currently do not accept returns from international customers. This policy helps us manage logistics and ensure timely service for all our customers.

6. Cancellation Policy

Online Services:

Online services can be cancelled at any time, where the service will not be renewed at the end of an annual term. If the cancellation includes de-activation or transfer, a fee of $50 will be charged to initiate the request.

Digital Products:

Digital products may be cancelled for a full refund if product requirements are not delivered within the first 30 days of purchase. Requirements include content, brand information, photography, or other requisites.

7. Communication and Transparency

Policy Updates:

Our return, cancellation, refund, and dispute policy may be updated from time to time. Any updates will be made available on our website at emblaze.ca/policy. We encourage customers to review the policy regularly.

Customer Communication:

The return, cancellation, refund, and dispute policy is communicated to customers through our website. For the latest information and details on our policies, please visit our website.